Profile: Patricia Sappor, Head of Corporate Communications, Ecobank

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Patricia Sappor is the Head of Corporate Communications at Ecobank, Ghana and Anglophone West Africa (AWA). In her role, she is responsible for Communications in Ghana, Liberia, Sierra Leone, Gambia and Guinea.

Starting her career at the now defunct Bank for Housing and Construction, Mrs. Sappor joined the bank and handled customer complaints, enquiries and conducting investigations before joining the Accounts Department and Adabraka branch where she was a loans officer.

After more than a decade at the bank, she sojourned to the United Kingdom where she studied at City Banking College U.K, one of the world’s most prestigious banking colleges, from 1991-1995.

While studying Banking in the UK, she had a working experience with Kentucky Fried Chicken (KFC), where she was trained in customer service and rose to become a customer service manager in one of its outlets in London. Upon graduating from the university, she became an Associate Member of the Institute of Financial Studies, U.K, in 1995.

On her return to Ghana, she was engaged by Ecobank as customer service expert to establish the bank’s Customer Service department. In the lead up to the integration between Ecobank Ghana and the erstwhile Trust Bank, she was engaged as the Post Integration Manager. In that role, she led the seamless integration of the two institutions.

After a decade of pioneering excellence in customer services, Rev. Pat was tasked with setting up one of its major branches of the bank at Osu. Due to her impressive communication skills and verve for customer service, she made Osu one of the best performing branches.

Her exemplary performance and achievements were so recognised that the Ecobank Group decided to engage her expertise in reshaping the entire group’s customer service and   elevated her to the position of Group Head of Customer Service, ensuring a positive Customer Experience across the 26 countries in Africa where Ecobank was present at the time.

She has proven expertise and rich experience in Branch Banking, Operations, Risk management, Treasury, Trade Services, and Customer Relations.

In 2008, Patricia was awarded a fellow of the Chartered institute of Bankers (Ghana) after obtaining her Associate Banker status with the Institute of Financial Services in the UK in 1995.

She is an alumnus of the University of Leicester, U.K, where she graduated with MBA (Finance Option).  She also holds a diploma in Public Relations and Reputational Management with the London School of Public Relations.

Patricia is the first female President of the Chartered Institute of Bankers (CIB) Ghana.

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